Return Policy


Our return policy is 30 days from the date of purchase. If 30 days have gone by since your purchase,
unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must
also be in the original packaging.

To complete your return, you must contact Hadfield’s Saddlery and obtain a return authorization number – e-mail to or call 1-800-854-7433. We require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your
returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale Items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Hadfield’s will replace items if they are defective or damaged. In addition, we will exchange products if there is a sizing issue. If you need to exchange it for the same item, please contact us by phone at 1-800-854-7433 or
e-mail at

Send your item to:
CM Hadfield's Saddlery Inc
300 Business Park Way, Suite B100
Royal Palm Beach, FL 33411


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.


To return your product, you should mail your product to:
C M Hadfield's Saddlery Inc
300 Business Park Way, Suite B100
Royal Palm Beach FL 33411
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.